Please note you must contact us to let us know the reason for return and to provide us with the tracking number and courier company used to return the item back to us so we can keep an eye on this, once received back we will inspect the item and issue a refund immediately once everything is clear. Please note if the item is lost before reaching us we will not be able to issue a refund.
We understand that there are circumstances where you might not want to continue with your order. We will happily refund your order. However, you will be charged for the return cost of the order. Once we receive the item back to us, we will issue you a refund minus the return costs.
Yes. Our 30-days return policy allows you to refund your order within 30 days from delivery date as long as the product is unused, undamaged, is still in the original packaging as you received it. Please the product back to us with the return slip and email us firstname.lastname@example.org the return tracking number and the courier used to return the item.
Please allow 3-5 working days for your item to be inspected and a refund to be issued.
Please contact us email@example.com first to seek advice if parts may resolve the issue.
If not we can bring it back for repair. However, return and repair cost will have to be covered by yourself.
Please email us firstname.lastname@example.org with complete damaged description. If possible, please provide pictures of the damage and attach them on the email.
If your item is still in the one-year warranty, we will cover the repair and return costs and we will arrange collection.
However, it is advised that you contact us first to see if the problem is an issue that we can fix without having to deliver the product to us.