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Deliveries and Returns

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Will I be charged customs and import duties?

Depending on the value of your order may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these char…

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Will a signature be required on delivery?

Yes. A signature will be required from the person who will receive the delivery.

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Which countries are you able to deliver and how long will it take?

We ship to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Isle of Man, It…

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What if nobody is home to receive my delivery?

If nobody is home to receive the parcel, the delivery company will leave a card saying that they have attempted to deliver the parcel and provide you with details on where the parcel has been delivered to. If there are no safe…

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What happens if my item is damaged/faulty on delivery?

If the outer packaging of your parcel is damaged we suggest that you open the parcel and check its contents before signing for it. If you are not satisfied then…

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What courier company is used to dispatch products?

Depending on the product it will vary however we use DPD, UPS, Royal Mail and Pallet Track for large orders.

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Tracking tells me that my order has been delivered / left with a neighbour?

In some cases rather than leaving a missed delivery notification card Royal Mail / Parcelforce may deliver to a neighbour or leave the item in a safe place around your property. This may be an outdoor…

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My tracking info shows my package was delivered, but I never received it.

We provide you the option of tracking your parcel. If the tracking information states that your items have been delivered but you have not received it, please get in touch with us and…

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My parcel has not arrived within the expected delivery time. What happened?

Delivery to UK
Occasionally items can be delayed in transit which unfortunately we have no control over once your parcel leaves our offices with the selected courier. If you have not received your item within 3 days of the expected…

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Is my postcode eligible for next day delivery service?

We are very sorry but we cannot guarantee Next Day delivery to the following UK Postcodes: AB BN BT CA DD DG FK…

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